Sr. Customer Success Business Partner

TL;DR

Sr. Customer Success Business Partner (hirify.global Platform): Ensuring enterprise customers adopt solutions, realize value and identify growth opportunities with an accent on strategic account management, adoption monitoring, and implementation support. Focus on handling high-ARR portfolios, securing renewals, spotting expansion opportunities, and collaborating with sales, services, and partners.

Location: New York City, United States. Travel up to 25% within region expected.

Salary: $147,000 - $198,000 USD

Company

Team of innovators delivering an AI-infused scenario planning and analysis platform used by 2,400+ global companies including Fortune 50 leaders like Coca-Cola, LinkedIn, and Adobe.

What you will do

• Manage a portfolio of enterprise customers with ~$5M ARR, improving value/ROI, securing renewals, and identifying growth opportunities.
• Serve as primary point of contact and trusted advisor throughout the customer lifecycle.
• Monitor end-user adoption, build action plans, and guide platform expansion aligned to business objectives.
• Collaborate with sales, professional services, partners, product, support, and community teams to drive success.
• Ensure successful implementations, mediate issues, advocate best practices, and promote community engagement.
• Run regular check-ins, educate on platform roadmap, and coach on delivery/change management.

Requirements

• 5+ years in account management, consulting, or client services.
• Customer-first mentality, proactive attitude, urgency under pressure.
• Strong project/program management, multitasking, prioritization skills.
• Excellent troubleshooting, problem-solving, and communication skills.
• Curiosity about customer operations and ability to translate technical info.
• Experience with technology for portfolio management; model building/forecasting a plus.

Culture & Benefits

• Winning Culture emphasizing diversity of thought, leadership at all levels, ambitious goals, and celebrating wins.
• Strategy-led, values-based, disciplined execution environment.
• Commitment to DEIB, inclusive hiring, accommodations for disabilities.
• Inspired, connected, developed, and rewarded professional growth.