Customer Solutions & Support Engineer

TL;DR

Customer Solutions & Support Engineer: Resolving high-level technical incidents for the hirify.global Data Integration Platform with an accent on system crashes, performance issues, and security fixes. Focus on investigating root causes, providing preventive solutions, and direct customer support for configurations.

Hybrid/on-site role at HQ in Tutzing, Metropolregion München, München, Remote within Bayern (Must be based in Germany).

Company

Pioneering no-code software company enabling data integration, management, and automation with a comprehensive Data Platform serving over 2,000 customers globally in DACH, UK, France, Scandinavia, and Benelux.

What you will do

• Support customers to restore crashed systems quickly
• Investigate OutOfMemory errors, crashes, and provide preventive solutions
• Troubleshoot performance and SMB communication issues
• Provide settings to resolve security issues from pentests
• Assist customers directly with system and network configurations
• Create and update technical documentation and troubleshooting guides

Requirements

• Strong technical background with 3+ years resolving Level 2-3 incidents
• Good knowledge of networking protocols and operations
• Solid knowledge of Windows and/or Linux OS
• Knowledge of databases like PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, DB2 helpful
• Ability to handle stress professionally during incidents
• German C1 level speaking/writing and sufficient English required

Culture & Benefits

• State-of-the-art offices with Lake Starnberg view in Tutzing
• Subsidised lunches in in-house restaurant
• Cycling package with JobRad and bike commute incentives
• Flexible work from home
• Weekly team get-togethers with refreshments
• Company Pension Plan (bAV) and 30 vacation days