On-Site IT Support

TL;DR

On-Site IT Support (Production IT): Provide on-site support on the production floor ensuring machines, systems, and IT infrastructure are connected and synchronized with an accent on network connectivity, system availability, and troubleshooting. Focus on identifying technical issues, coordinating with production and IT teams, and resolving incidents directly in the plant environment.

Location: On-site in Ulm, Germany with flex & remote working options and Work from Anywhere flexibility for certain periods outside Germany.

Company

International engineering services company founded in 1987 in Italy, specializing in cutting-edge technologies like self-driving cars and medical nanotechnology in collaboration with major industrial brands' R&D departments.

What you will do

• Provide on-site IT support on the production floor.
• Ensure production machines and systems are properly connected and synchronized.
• Check network connectivity between machines, production systems, and IT infrastructure.
• Support operation and availability of production-related IT systems.
• Identify, document, and troubleshoot technical issues directly in the plant.
• Coordinate with production, maintenance, IT, and external support teams for incident resolution and corrective actions.
• Assist with basic hardware, software, and network topics in the production environment.

Requirements

• German language skills required; English is an advantage.
• Experience in IT support, production IT, plant support, maintenance, or similar technical role.
• Basic understanding of networks, IT infrastructure, hardware, and system connectivity.
• Interest in working directly in a production/plant environment.
• Hands-on mentality and willingness to support issues on site.
• Structured, reliable, and solution-oriented working style.
• Good communication skills with production and technical teams.

Nice to have

• Experience in automotive production or industrial manufacturing.
• Knowledge of production systems, machine connectivity, MES, shopfloor IT, or industrial networks.
• Basic understanding of OT/IT interface.

Culture & Benefits

• Work-life balance with flex & remote options and Work from Anywhere for certain periods.
• Up to 33 days of vacation.
• Job Ticket, Edenred City Card, and exclusive employee discounts via Corporate Benefits.
• Health and fitness program with Egym Wellpass.
• International working atmosphere, flat structure, individual training, and corporate/team events.
• Attractive employee referral campaign.