Customer Delivery Manager (Telecommunications)

TL;DR

Customer Delivery Manager (Telecommunications): Managing Victorian Government client partnerships to ensure maximum value and service excellence with an accent on strategic alignment and effective service delivery. Focus on overseeing end-to-end service performance, driving client success, and identifying opportunities for optimization and growth.

Location: Hybrid (Macquarie Park, VIC) — 3 days in office, 2 days remote

Company

hirify.global is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

What you will do

• Build and maintain long-term partnerships with Victorian Government clients, acting as a trusted advisor.
• Accountable for end-to-end service delivery, ensuring SLAs and contractual obligations are consistently met.
• Align hirify.global solutions to client business needs through strategic reviews and identifying upsell opportunities.
• Manage client satisfaction by overseeing issue resolution, incident escalation, and continuous improvement.
• Collaborate cross-functionally with Sales, Product, Networks, and third-party vendors for high-value outcomes.
• Monitor financial and operational performance, including revenue, costs, and margins.

Requirements

• 5+ years’ experience handling enterprise or government clients in customer success or service delivery.
• Strong ability to influence cross-functional teams in matrixed organizations without direct authority.
• Expertise in client success frameworks, including value realization and customer health measurement.
• Solid operational expertise in SLA management and incident escalation across multiple service towers.
• Deep understanding of telecommunications, network services, and IT solutions.
• Strong communication, negotiation, and presentation skills for fast-paced environments.

Culture & Benefits

• Competitive remuneration and employee discounts on hirify.global products.
• Flexible working arrangements (3 days office / 2 days remote).
• Additional "Connected" leave days for culture, family, and health.
• Inclusive, carer-neutral paid parental leave of up to 16 weeks.
• Access to hirify.global U micro-credentials from La Trobe and Macquarie Universities.
• Comprehensive wellbeing support services and employee-led diversity networks.