Senior Implementation Specialist

TL;DR

Senior Implementation Specialist (SaaS): Managing projects to deliver customer-focused products with an accent on configuration strategies, API integrations, and best practice recommendations. Focus on gathering technical requirements, documenting test scenarios, and providing third-level support.

Location: Melbourne (Cremorne/Richmond office)

Company

Global leader in data and software services transforming vehicle lifecycle, home protection, and digital identities.

What you will do

• Recommend best practices for hirify.global products in pre- and post-sales processes.
• Act as technical expert for customer workflows, API integrations, and configuration.
• Gather requirements and develop customer-focused implementation strategies.
• Document test scenarios for QA and serve as SME on product configuration and integrations.
• Collaborate with configuration, training, product, and sales teams to meet customer needs.
• Provide occasional customer training and third-level support on deliveries.

Requirements

• University degree in Business, Engineering, Computer Science, or equivalent.
• 10+ years delivering large transformation programs with high-performing teams, ideally using agile.
• Excellent customer-facing skills, collaboration, and communication.
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance.
• Experience with JIRA, Confluence, Office365, SOA, APIs, SOAP, XSLT, Postman, Swagger, OAuth, XML, CSS.
• Agile (Scrum) and Waterfall methodologies.

Culture & Benefits

• Work for a global SaaS leader delivering software to Australia's biggest brands.
• Ultra-modern, supportive, and fun workplace in Melbourne's tech hub.