Professional Service Manager (SaaS)

TL;DR

Professional Service Manager (SaaS): Delivering professional services and onboarding for clients of a deskless team management platform with an accent on feature setup, platform integration, and data migration. Focus on streamlining customer processes and collaborating with CS and R&D teams to ensure a seamless customer experience.

Location: Hybrid (Melbourne, Australia). Must be within commutable distance to the office

Salary: $90,000 AUD per year

Company

hirify.global is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

What you will do

• Meet with clients daily to deliver professional services and tailored solutions.
• Configure platform features based on specific client workflows.
• Handle platform integrations and migrate data from existing tools.
• Build and maintain strong relationships with customers to understand their needs.
• Manage multiple tasks in a fast-paced, high-pressure environment.
• Collaborate with CS and R&D teams to optimize onboarding and service delivery.

Requirements

• Native-level English proficiency.
• Must be located within commutable distance to the Melbourne office.
• Ability to work hybrid 3 days per week (Monday, Wednesday, Friday) in office.
• Minimum 1 year of B2B customer-facing support or success experience.
• Strong technical aptitude and curiosity for learning new tools.
• Excellent communication and collaboration skills.

Nice to have

• 1 year of experience working within a SaaS company.

Culture & Benefits

• Competitive salary with full benefits package.
• Commitment to long-term employee investment through nurturing and training.
• Encouraging, caring, and supportive work environment.
• Social culture including weekly happy hours and holiday parties.
• Mission-driven focus on empowering the global deskless workforce.