Global Head of Field Services

TL;DR

Global Head of Field Services: Responsible for safety, efficiency, and customer satisfaction of field services delivered in over 60 countries, including site surveys, installations, on-site support, and deinstalls with an accent on professionalizing processes, contractor management, and quality/safety standards. Focus on building scalable global capability, improving automation, handling escalations, and leading compliance initiatives like ISO 45001.

Location: Hybrid working approach with offices in Singapore, Australia, Malaysia, Netherlands, UK, and United States

Company

Global leader in wireless network solutions for enterprises using LTE/5G and Starlink technology, with coverage in over 80 countries.

What you will do

• Manage global field services including site surveys, installations, on-site support, and escalations.
• Create, improve, and communicate field service processes and scope of work.
• Work with procurement to contract field service providers and manage contractor relationships, training, and compliance.
• Champion health & safety and quality programs, including training, risk register, audits, and metrics tracking.
• Lead compliance and certification initiatives to implement industry best practices.
• Integrate field services into service delivery and support processes with automation.

Requirements

• Experienced in field services or safety operations.
• Familiar with quality and safety processes.
• Able to work across multiple functional teams.
• Minimal 10 years of experience in business environment.
• Understanding of global IT services and enterprise customer requirements.
• Experience with technology vendors, professional services, and regulatory environments across regions.

Nice to have

• Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN).
• Advanced degree (MSc or equivalent).

Culture & Benefits

• Hybrid working with flexibility to collaborate at office spaces.
• Part of international team of networking experts.
• Opportunities for career development in a fast-growing company.
• Supportive peers and healthy work environment.
• Core values: straightforward communication, continuous improvement, customer focus, global mindset.