Helpdesk Analyst

TL;DR

Helpdesk Analyst (IT Support): Providing desktop and application support for internal users with an accent on endpoint management and system administration. Focus on troubleshooting Windows/macOS environments, managing user access via Active Directory, and optimizing on-site IT operations.

Location: Onsite in Austin, Texas

Company

A people-first company providing simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Provide day-to-day desktop and application support for internal Austin-based and remote users.
• Support and maintain end-user devices including laptops, peripherals, mobile devices, and conferencing equipment.
• Triage and resolve incidents via the IT ticketing system, ensuring accurate real-time documentation.
• Install, configure, and image company PCs and mobile devices according to IT standards and security baselines.
• Perform user account administration in Active Directory and Azure AD, including access requests and license management.
• Maintain the IT knowledge base and collaborate with network, systems, and security teams.

Requirements

• Solid experience supporting Windows and macOS endpoints.
• Strong Microsoft 365 / Office skills for both end-user and basic admin support.
• Basic understanding of network fundamentals including DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with enterprise ITSM/ticketing platforms.
• Experience with user provisioning in Active Directory and Azure AD.
• Must be based in Austin, Texas for on-site support activities

Nice to have

• Experience in a global, multi-site IT environment.
• Exposure to Zoom, Intune, JAMF, or other MDM solutions.
• Familiarity with ITIL concepts (incident, request, and change management).
• Industry certifications such as CompTIA A+, Network+, or Microsoft.

Culture & Benefits

• People-first culture with a focus on employee growth and community enrichment.
• Collaborative, innovative, and fast-paced work environment.
• Emphasis on accountability, empathy, and team-based achievement.
• Equal Employment Opportunity employer.