AVP, Client Account Management (HubSpot)

TL;DR

AVP, Client Account Management (HubSpot): Leading the stability and growth of the client portfolio with an accent on maximizing Lifetime Value (LTV) and minimizing churn. Focus on transforming the Account Management function into a proactive trusted advisor model and optimizing Net Revenue Retention (NRR).

Location: Remote (United States)

Salary: $110,000 - $130,000 a year

Company

hirify.global is a premier HubSpot partner agency focused on delivering measurable growth and strategic outcomes for its clients.

What you will do

• Own Net Retention Rate (NRR) and Gross Retention Rate (GRR) metrics, developing early warning systems to mitigate churn risks.
• Design frameworks to shift Account Managers from administrative coordination to strategic partnership.
• Standardize and oversee the Quarterly Business Review (QBR) process to translate technical milestones into C-suite ROI.
• Identify expansion opportunities within the existing portfolio to drive organic growth.
• Recruit, mentor, and scale a high-performing Account Management vertical.
• Leverage HubSpot CRM and AI tools to forecast churn and streamline client reporting.

Requirements

• Proven track record of improving NRR and GRR within an agency or professional services environment.
• Expertise in moving client relationships from tactical execution to strategic partnership.
• Ability to serve as a trusted advisor to C-suite stakeholders (CEO, CMO, CFO).
• Deep familiarity and practitioner-level expertise in the HubSpot ecosystem.
• Experience managing KPIs such as client health scores and referral rates.
• Must be based in the United States.

Nice to have

• Direct experience in a fast-paced agency environment with retainer-based relationships.
• Proficiency in data-driven storytelling using BI tools.
• AI fluency with tools like Gemini or HubSpot AI.
• Specialized knowledge in SaaS, Healthcare, or Technology verticals.

Culture & Benefits

• Fully remote work environment designed for flexibility and autonomy.
• A culture obsessed with real, measurable client outcomes over vanity metrics.
• Collaborative internal structure ensuring alignment between strategy, delivery, and account management.
• Opportunity to work within a highly respected HubSpot partner ecosystem.