Client Outcomes Director (Manufacturing)

TL;DR

Client Outcomes Director (Manufacturing): Leading strategic partnerships and orchestrating the integration of IT services for large manufacturing accounts with an accent on client relationship management and account growth. Focus on driving high-quality delivery outcomes, managing complex portfolios, and expanding service footprints within enterprise clients.

Location: Chicago, IL (Onsite, 2-3 days per week at client site)

Salary: $160,000 – $200,000

Company

hirify.global is a global provider of software development and digital transformation services.

What you will do

• Build and maintain strong relationships with large complex manufacturing accounts as a trusted advisor and primary point of contact.
• Orchestrate the seamless integration of services within the client's environment to ensure high-quality outcomes and client success.
• Identify and capitalize on opportunities for service expansion and revenue growth based on evolving client needs.
• Facilitate cross-functional collaboration between sales, pre-sales, and delivery teams to maintain a unified, client-centric approach.
• Maintain delivery oversight, removing obstacles and managing dependencies to ensure productivity and contractual alignment.
• Develop account development plans and strategies, leading multi-layer communication between stakeholders and the delivery organization.

Requirements

• Must be based in Chicago, IL and able to be onsite at the client 2-3 days per week
• 8+ years of experience in client-facing IT roles with a focus on service delivery and stakeholder management.
• 2+ years of experience in program or portfolio management for large, complex accounts.
• 2+ years of experience in consultative sales or account management specifically with Enterprise Manufacturing clients.
• Bachelor’s Degree.

Nice to have

• Expertise in building and running effective pre-sale teams.
• Experience managing complex projects involving CoE resources and cross-company capabilities.
• Exceptional negotiation skills with the ability to articulate complex technical concepts to non-technical audiences.

Culture & Benefits

• Leadership role with a dual focus on leading people (hiring, coaching, growth) and leading business (market and financial insight).
• Competitive base salary aligned with internal compensation frameworks.
• Opportunity to work in a results-oriented environment within a global IT organization.
• Focus on professional growth and driving impactful change aligned with company values.