Senior Manager, ProServe Onboarding (Professional Services)

TL;DR

Senior Manager, ProServe Onboarding (Professional Services): Own and evolve onboarding strategies for enterprise customers to accelerate time-to-value with an accent on operational excellence, resource planning, and service profitability. Focus on leading cross-functional teams, providing product insights, and driving talent development in high-growth environments.

Location: Remote role in USA; applicants within 45 miles of Westlake/Dallas, TX office expected on-site Tuesday-Thursday with remote Mon/Fri

Salary: $133,000-175,000 USD base (annual, US)

Company

Learning platform dedicated to accelerating technology skills in AI, cloud, cybersecurity, software development, and machine learning for enterprises worldwide.

What you will do

• Own and evolve onboarding strategy for Enterprise and Commercial segments to ensure rapid customer value realization.
• Drive operational excellence via resource planning, capacity modeling, and service delivery optimization.
• Accountable for CSAT, time-to-value, and service line profitability.
• Partner with Product and Go-To-Market teams to shape roadmap with delivery insights.
• Lead talent strategy including hiring, succession, and performance management for multi-layered team.

Requirements

• 8+ years in professional services or related (6+ with advanced degree)
• Deep expertise in program delivery, consulting, and process optimization.
• Proven track record leading managers or senior ICs with P&L ownership.
• Experience in high-growth environments building systems and rhythms.
• Exceptional stakeholder influence and cross-functional alignment.
• Bachelor’s degree; MBA preferred.

Culture & Benefits

• Mission-driven culture focused on tech upskilling, inclusion, and belonging.
• Blended work environment supporting collaboration, flexibility, and connection.
• Competitive compensation, bonus, comprehensive medical, unlimited PTO, wellness reimbursement, professional development funds.