Principal Delivery Success Manager

TL;DR

Principal Delivery Success Manager (IAM): Developing partner delivery capabilities for Okta IAM platform deployments with an accent on guiding partners through maturity models, validating go-lives, and ensuring high-quality implementations. Focus on identifying specialization gaps, recommending enablement paths, and collaborating cross-functionally to scale partner-led delivery.

Location: Toronto, Ontario, Canada (#LI-Hybrid)

Salary: $123,000 — $169,400 USD

Company

Okta is a leader in identity and access management, securing AI and human identities through trusted infrastructure for organizations worldwide.

What you will do

• Develop delivery capabilities across assigned partner portfolio and guide them through Service Delivery Partner maturity model.
• Review and validate partner go-live submissions, classify deployments by complexity, and ensure they meet Okta standards.
• Act as delivery advisor for sales teams, recommending partners based on capability and deployment needs.
• Track ecosystem trends, identify gaps in expertise or coverage, and provide recommendations for enablement and recruitment.
• Collaborate with Professional Services, Alliances, Sales, and Enablement to maintain delivery quality and drive partner adoption.

Requirements

• 10+ years in enterprise software delivery, professional services, or partner success roles.
• Experience with system integrators, service delivery partners, and enterprise software implementations.
• Strong understanding of identity and access management, SaaS deployment models, and partner ecosystems.
• Ability to guide partners through complex implementations and evaluate capabilities.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Familiarity with programming languages like .NET, JavaScript, Python, Java.
• Knowledge of open-source tools, load balancers, reverse proxies, Web Access Management (F5, Oracle, NGINX).
• Experience with AI GPTs.

Culture & Benefits

• Equity, bonus, health, dental, vision insurance, RRSP match, healthcare spending, telemedicine.
• Paid leave including PTO and parental leave.
• Immersive in-person onboarding, global community across 20+ offices.
• Focus on well-being, social impact, talent development, and fostering connections.