Administration & Operations Specialist

TL;DR

Administration & Operations Specialist (Administration): Managing sales invoicing, accounts receivable, and general administrative workflows with an accent on client communication and data accuracy. Focus on optimizing operational processes, maintaining contract databases, and ensuring seamless coordination between internal departments and customers.

Location: Remote from Indonesia, Thailand, or the Philippines

Company

A global Intelligent Support-as-a-Service leader partnering with tech companies to deliver secure customer and technical support.

What you will do

• Prepare, process, and maintain accurate sales invoices and handle accounting-related administrative tasks.
• Manage accounts receivable and communicate with customers regarding payments and contract matters.
• Verify customer orders and ensure all details are correctly documented in internal systems.
• Enter, update, and monitor sales contracts within the database to maintain high data quality standards.
• Handle general administrative responsibilities including reception support and office management tasks.
• Coordinate communication between internal departments and customers to improve service efficiency.

Requirements

• Excellent Dutch and English communication skills (at least C1 level for both spoken and written).
• Strong administrative and organizational skills with a highly structured approach to file management.
• Proficiency in Microsoft Office and the ability to adapt to new systems and tools.
• Analytical mindset with the ability to interpret data and propose practical process improvements.
• Personal computer with at least 8GB of RAM and a stable internet connection (50 Mbps download / 40 Mbps upload).

Nice to have

• Experience with CRM systems, such as Salesforce.
• Knowledge of French.

Culture & Benefits

• Fixed schedule: Monday–Friday, 9am - 5pm (UTC).
• Fully remote work opportunity.
• Inclusive international environment with a culture built on trust.
• Compensation provided in USD.
• Balance between project workload and personal time with an internal health policy.
• No time-tracking requirements.