Renewal Specialist (SaaS)

TL;DR

Renewal Specialist (SaaS): Driving software contract renewals and retention for MSP customers with an accent on identifying upsell opportunities and minimizing churn. Focus on managing complex books of business, negotiating contracts, and collaborating with Account Management to ensure smooth execution.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations.

What you will do

• Drive renewal conversations to increase renewal rates and support customer retention.
• Identify and pursue upsell and expansion opportunities during the renewal process.
• Collaborate with Account Management to identify risk factors and ensure smooth execution.
• Partner with General Managers and Product teams to share customer feedback and support negotiations.
• Accurately document renewals and manage forecasting.
• Build and maintain strong relationships with customers and partners to support contract resolution.

Requirements

• 2+ years of experience in renewals, account management, or customer success in a B2B or SaaS environment.
• Direct experience managing software contract renewals and driving retention outcomes.
• Must be based in Miami, FL.

Nice to have

• Experience managing subscription or contract renewals end-to-end.
• Strong negotiation and relationship management skills.
• Experience using CRM systems such as Salesforce.
• Ability to work in a fast-paced environment and manage multiple priorities.

Culture & Benefits

• Collaborative environment focused on customer success, retention, and revenue growth.
• Opportunity to join a fast-growing company transforming the IT industry.
• Equal employment opportunity for all applicants regardless of background.