Renewal Success Manager (West)

TL;DR

Renewal Success Manager (West): Driving customer value, satisfaction, and retention across State and Local Government accounts for hirify.global’s digital investigation platform with an accent on renewals, expansion, and technical guidance in digital forensics. Focus on owning renewal processes, monitoring customer health, identifying upsell opportunities, and collaborating with internal teams to optimize workflows and resolve issues.

Location: USA Remote (Hybrid work model)

Company

hirify.global’s AI-powered Digital Investigation Platform enables public safety organizations and intelligence agencies to access, analyze, and share digital evidence in investigations.

What you will do

• Serve as primary post-sale contact for SLG customers, ensuring onboarding, adoption, and value realization.
• Host business reviews, share best practices, and guide advanced solution usage and workflow optimization.
• Monitor customer health via data insights and proactively address risks.
• Own end-to-end renewal process, including negotiation, pipeline management in Salesforce, and quota achievement.
• Identify upsell/cross-sell opportunities and develop account strategies for growth.
• Collaborate with sales, product, support, finance, and legal teams for seamless customer experience.

Requirements

• 3+ years in Customer Success, Account Management, or Sales (SaaS, digital intelligence, or public sector preferred)
• Direct experience in law enforcement, digital forensics, or investigative technology (preferred)
• Proven track record meeting/exceeding renewal or sales quotas
• Strong technical acumen for advising on solution usage, workflows, and integrations
• Experience with Salesforce and sales tools; analytical and data-driven
• Bachelor’s degree or equivalent; strong communication and relationship-building skills

Culture & Benefits

• Hybrid work model supporting flexibility
• Focus on customer-centric collaboration across teams
• Opportunity to work with cutting-edge digital forensics technology