IT Specialist

TL;DR

IT Specialist: Deliver hands-on IT support and operations in the new Berlin office with an accent on end-user helpdesk, hardware provisioning, AV systems, and account management. Focus on onboarding/offboarding processes, maintaining application stacks, and ensuring seamless conferencing and event tech setups.

Berlin, Germany. On-site 5 days per week in the Berlin office as the primary point of contact for IT needs.

Company

hirify.global is an AI Customer Service company building advanced AI agents like Fin for impeccable, always-on support, trusted by nearly 30,000 global businesses since 2011.

What you will do

• Provide responsive helpdesk support to internal employees, owning every interaction to deliver a five-star IT experience.
• Manage account provisioning/deprovisioning, onboarding/offboarding, and maintenance of application stacks and integrations.
• Work with Jamf, Okta, Intune, Jira, and GitHub for management, organization, and troubleshooting.
• Maintain and enrich the knowledge base with documentation for end-users and AI-driven helpdesk.
• Handle user hardware setup and provisioning for Apple and Windows devices.
• Support AV technology in meeting rooms (Google Meet) and lead setups for internal events and presentations.

Requirements

• Experience providing high-quality helpdesk support and resolving IT issues efficiently.
• Proficiency in account management, onboarding/offboarding, and application stack maintenance.
• Hands-on work with Jamf, Okta, Intune, Jira, GitHub, Apple, and Windows environments.
• Basic scripting proficiency and understanding of automation.
• Ability to manage AV systems and event tech setups.
• Motivated self-starter who thrives in a fast-paced, collaborative global team.

Nice to have

• JAMF and Okta Admin certification.
• Relevant certifications like A+, Network+, AWS, Google Admin.
• Programming proficiency (Ruby, Python, Perl etc.).
• Cloud-heavy IT infrastructure experience.
• Experience with office buildouts.

Culture & Benefits

• Competitive salary, annual bonus, equity, and regular compensation reviews.
• Generous paid time off above statutory minimum.
• Hybrid working policy expecting at least three days in the office per week.
• MacBooks standard (Windows available when needed).
• Unlimited access to Claude Code and top AI tools; experimentation encouraged.
• Fun events for employees, friends, and family.