IT Helpdesk Technician (Fintech)

TL;DR

IT Helpdesk Technician (Fintech): Maintaining and supporting core IT systems and device management for a global remote-first team with an accent on macOS environments, Google Workspace administration, and secure onboarding/offboarding. Focus on optimizing employee technical experience, troubleshooting cross-functional toolsets, and ensuring endpoint security compliance.

Location: Remote - Germany

Salary: €60K - €85K

Company

A leader in fraud prevention and AML compliance using device intelligence, behavior biometrics, and AI to stop identity and payment fraud.

What you will do

• Maintain and support core IT systems, including Google Workspace and JAMF.
• Execute IT onboarding and offboarding processes, including hardware provisioning and access management.
• Support VPNs, password managers, and endpoint security to ensure devices are patched and compliant.
• Serve as the primary point of contact for daily IT issues, resolving tickets via Slack, email, and video.
• Maintain accurate hardware and software inventories and administer the collaboration stack (Slack, GitHub, Asana).
• Develop and update internal systems documentation and knowledge base articles.

Requirements

• 2 to 4 years of experience in IT operations, helpdesk, or technical support in fast-moving environments.
• Strong proficiency in macOS environments, basic network troubleshooting, and hardware support.
• Hands-on experience with Google Workspace administration and MDM workflows.
• Exceptional verbal and written communication skills for explaining technical concepts to non-technical users.
• Ability to independently prioritize a ticket queue and manage a diverse workload.
• Must be based in Germany.

Nice to have

• Experience with JAMF, BetterCloud, 1Password, and GitHub.
• Proficiency in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office.
• Familiarity with HRIS automation tools like Rippling for user lifecycle management.

Culture & Benefits

• Remote-first culture with a flexible "work from anywhere" philosophy.
• Generous compensation package including cash and equity with early exercise options.
• Flexible paid time off and a dedicated year-end break.
• Company-provided MacBook Pro and a one-time stipend for home office setup.
• Monthly meal and social meet-up stipends.
• Annual health, wellness, and learning stipends.