Senior Technical Account Manager (SaaS)

TL;DR

Senior Technical Account Manager (SaaS): Owning the post-deployment technical success of Atlas customers with an accent on platform adoption, operational maturity, and reliability. Focus on building and driving Joint Success Plans (JSPs) to align platform capabilities with business outcomes and ensure long-term customer retention and expansion.

Location: Remote (Must be based in the US, Eastern Time Zone)

Salary: $132,000 - $165,000 USD

Company

hirify.global is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to remote locations globally.

What you will do

• Serve as the primary technical point of contact (L1) for Atlas customers post go-live, ensuring operational health and reliability.
• Create and manage Joint Success Plans (JSPs) to align platform capabilities with customer KPIs and business objectives.
• Drive deep adoption of Atlas capabilities, including monitoring, lifecycle management, governance, and automation.
• Collaborate with Support, Engineering, and Product teams to resolve escalations and provide structured feedback for roadmap alignment.
• Translate platform usage into measurable outcomes like improved uptime and operational efficiency.
• Identify expansion opportunities and provide technical validation for growth within assigned accounts.

Requirements

• 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE roles.
• Strong experience supporting enterprise SaaS platforms in production environments.
• Deep understanding of cloud platforms, distributed systems, and operational tooling.
• Proven ability to build and drive Joint Success Plans tied to measurable outcomes.
• Ability to communicate complex technical concepts clearly to both engineers and executives.
• Must be based in the US and aligned with the Eastern Time Zone.

Nice to have

• Experience supporting control planes, management platforms, or observability tools.
• Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments.
• Exposure to regulated or sovereign customer environments.
• Experience driving value realization and expansion for enterprise SaaS products.

Culture & Benefits

• Medical, dental, and vision insurance (subsidized).
• Retirement options including 401(k) and Roth 401(k).
• Health savings accounts (HSA) and flexible spending accounts (FSA).
• Unlimited paid time off (PTO).
• 14 paid company holidays per year.
• Equity grants included in the compensation package.