Customer Expansion Account Executive (SaaS)

TL;DR

Customer Expansion Account Executive (SaaS): Driving expansion revenue through upsells and cross-sells within the SMB customer base with an accent on proactive outreach and value-based discovery. Focus on identifying business challenges, delivering AI-powered solution demos, and managing a disciplined sales pipeline in Salesforce.

Location: Must be based in Mexico. Remote available, but candidates within 80km of the Guadalajara office are expected to work onsite.

Company

A global leader in AI-powered customer experience and team collaboration platforms trusted by over 100,000 businesses.

What you will do

• Identify and close upsell and cross-sell opportunities within an existing SMB customer base to drive expansion revenue.
• Conduct proactive outreach via calls, email, and SMS to uncover new business opportunities.
• Perform discovery to understand customer challenges and align them with platform solutions.
• Deliver value-focused demonstrations showcasing how AI-driven capabilities improve efficiency.
• Manage the entire sales cycle, including pipeline tracking and forecasting, using Salesforce.

Requirements

• 2+ years of experience in sales, account management, or customer-facing roles in fast-paced environments.
• Advanced English fluency (spoken and written) is required.
• Must be based in Mexico.
• Proven track record of meeting or exceeding revenue, retention, or activity-based targets.
• High level of organization, resilience, and ability to operate in a high-activity outbound environment.

Nice to have

• Experience selling SaaS, UCaaS, or CCaaS technologies.
• Familiarity with Salesforce or similar CRM platforms and qualification frameworks like BANT or MEDDPICC.
• Prior experience supporting US-based customers in a B2B environment.
• Bachelor's degree in business or a related field.
• Exposure to AI tools such as ChatGPT or Copilot in a professional setting.

Culture & Benefits

• Competitive base salary combined with uncapped commissions.
• Comprehensive health insurance including vision and dental for employees and legal dependents.
• Life insurance (24x monthly salary) and a 13% matched savings fund.
• Generous time off including personal days, vacation days, and a 30-day Christmas bonus.
• Additional financial perks such as a 50% vacation premium and company-matched food vouchers.
• Access to ongoing learning and development opportunities for career advancement.