Renewals Specialist (Telecommunications)

TL;DR

Renewals Specialist (Telecommunications): Managing a high-volume portfolio of software renewals and licensing for Unified Communications and Contact Center ecosystems with an accent on technical discovery and revenue growth. Focus on analyzing complex software stacks, identifying coverage gaps, and executing strategic upselling to maximize customer retention and ROI.

Location: Remote (US). Strong preference for Central or Mountain time zones. Must be authorized to work in the US without visa sponsorship.

Company

hirify.global is a global leader in providing Unified Communications and Contact Center solutions for businesses.

What you will do

• Manage a portfolio of 20–40 accounts per quarter, initiating engagement 120 days before expiration to ensure maximum retention.
• Perform technical discovery by analyzing complex software stacks to determine renewal and upgrade needs.
• Identify deficiencies in customer environments (e.g., missing 911 routing) to upsell services and licenses.
• Collaborate with Global Account Managers as a technical scout, providing data-driven insights to maximize account value.
• Lead Quarterly Account Reviews (QARs) to track usage and provide architectural guidance to customers.
• Own the end-to-end quoting and ordering process for renewals and mid-contract expansions.

Requirements

• 5+ years of experience in a similar high-volume renewal or technical sales environment.
• Solid background in Telecommunications, Unified Communications (UC), or Contact Center (CC).
• Must be currently authorized to work in the United States without visa sponsorship.
• Ability to analyze legacy licenses and acquired technologies to create coherent renewal strategies.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Knowledge of competitors such as Five9 or Genesys.
• Previous experience working as a contractor or partner within the hirify.global ecosystem.

Culture & Benefits

• High-visibility sales position with compensation tied to the growth you drive.
• Autonomy to lead your own account portfolio.
• Opportunity to play a critical advisory role in some of the company's largest global partnerships.
• Remote home-office based work arrangement.