Renewals Operations Analyst (SaaS)

TL;DR

Renewals Operations Analyst (SaaS): Driving subscription renewals for SMB customers across North America with an accent on customer retention and long-term value. Focus on achieving renewal targets, identifying upsell opportunities, and managing CRM records to optimize the customer lifecycle.

Location: Must be based in Brazil (100% Remote or Hybrid for São Paulo residents). Must be available to work across North American time zones and follow the North American statutory holiday schedule.

Company

hirify.global is a global provider of specialized visualization, sales, manufacturing, and content software for the retail, design, and manufacturing industries.

What you will do

• Manage and exceed monthly and annual subscription renewal targets for SMB customers in North America.
• Engage with customers pre- and post-renewal to ensure high retention rates and satisfaction.
• Identify upsell and cross-sell opportunities and coordinate them with the Sales team.
• Maintain accurate and up-to-date customer data and records within the CRM.
• Collaborate with cross-functional teams to share customer feedback and improve the renewal experience.

Requirements

• Experience in customer-facing roles such as Customer Success or Account Management.
• Proven track record in improving customer retention and satisfaction.
• Advanced English proficiency (C1).
• Proficiency with CRM tools such as Salesforce or Totango.
• Ability to align with North American time zones and holiday calendars.

Culture & Benefits

• Comprehensive national health and dental plans (Unimed).
• Life insurance and extended maternity/paternity leave.
• Meal and restaurant allowances (Alelo Tudo) and home office allowance.
• Education platforms, training funding, and a dedicated education allowance.
• Wellness perks including Gympass, Zenklub (health app), and Guapeco (pet plan).
• Annual profit sharing program and a birthday day-off.