Technical Support Engineer (Mechanical Engineering)

TL;DR

Technical Support Engineer (Mechanical Engineering): Providing advanced technical support for the Romax software product line with an accent on drivetrain and EV simulation technologies. Focus on solving complex application issues, delivering product training, and collaborating with R&D to improve product quality.

Location: Livonia, USA. Must be eligible to work in the U.S.

Company

Global leader in intelligent system design simulation.

What you will do

• Provide first-line technical support for Romax products, ranging from basic inquiries to complex application issues.
• Deliver product training, live demos, and SimAcademy webinars for customers.
• Create knowledge content, including how-to articles, videos, and presentations.
• Engage with the Romax user community and forums to assist users.
• Collaborate with sales, services, and R&D teams to share feedback and improve product performance.
• Maintain and exceed KPIs for responsiveness and quality in customer support.

Requirements

• Bachelor’s or Master’s degree in Mechanical Engineering or a related field.
• Eligibility to work in the U.S.
• Good understanding of mechanical transmission components such as bearings, gears, and shafts.
• Strong communication skills and the ability to simplify complex technical concepts.
• Ability to travel up to 10%.
• Self-organized, deadline-driven approach and a team-player mindset.

Nice to have

• Experience with Romax or Adams simulation software.
• Familiarity with FEA tools such as MSC Nastran or ANSYS.
• Proficiency with CAD systems including CATIA, Creo, or SolidWorks.
• Experience with MATLAB and/or Python.

Culture & Benefits

• Opportunity to work with cutting-edge drivetrain and EV simulation technologies.
• Massive career growth and endless learning opportunities.
• Collaboration with a long-tenured team with deep product and customer experience.
• Forward-thinking environment dedicated to innovation and excellence.