Customer Care Engineer (Networking)

TL;DR

Customer Care Engineer (Networking): Providing post-sales technical support and leadership for a network digital twin platform with an accent on triage, bug identification, and multi-vendor network resolution. Focus on solving complex connectivity issues across cloud and vendor environments while collaborating with engineering teams.

Location: Remote (Australia). Must be able to cover NAM EST or CST time zones.

Company

hirify.global provides a mathematically precise network digital twin for visibility and security across cloud and vendor environments.

What you will do

• Triage, prioritize, and resolve technical issues for top-tier customers.
• Identify software bugs, recreate customer issues, and verify software fixes.
• Collaborate with internal Engineering teams to resolve complex technical problems.
• Maintain direct communication with stakeholders and escalate unresolved issues in a timely manner.

Requirements

• 3+ years of technical customer support experience.
• Strong understanding of fundamentals in Networking, Cloud, or Security.
• Experience supporting multi-vendor networks (e.g., Cisco, Arista, F5, AWS, GCP, Palo Alto).
• Ability to cover NAM EST or CST time zones.
• Participation in after-hours on-call rotation.
• Strong written and interpersonal communication skills.

Nice to have

• B.S. in Computer Science or equivalent educational experience.
• Python scripting and Linux fundamentals.
• Experience with Kubernetes and API debugging.
• Deep knowledge of Cloud networking (AWS, Azure, GCP).