People Operations Specialist

TL;DR

People Operations Specialist (HR): Managing day-to-day HR processes for employee lifecycle in the Americas region with an accent on HRIS transactions, benefits administration, payroll, and compliance. Focus on supporting employees and partners, executing operational processes, and contributing to HR transformations for improved efficiency and data integrity.

Location: Remote, based in Colombia

Company

Remote-first communications platform empowering developers to build personalized customer experiences worldwide.

What you will do

• Leverage HRIS systems like Workday for transactions and employee support.
• Handle inquiries on benefits, compensation, policies, relocation, payroll, mobility, immigration, and HR systems.
• Administer and communicate core HR processes while partnering with People functions and HRBPs.
• Mentor employees and managers on HR policies and ensure data confidentiality.
• Participate in system testing, process documentation, and rollout of new HR programs.

Requirements

• Excellent verbal and written communication in English, Spanish, and Portuguese
• Minimum 3 years experience running HR processes in Americas, coordinating operations, projects, and employee queries
• Effective multitasking, collaboration, prioritization, and detail orientation
• Understanding of HR ecosystem (payroll, compensation, benefits, legal)
• Curiosity, growth mindset, proactivity in employee service and process improvements

Nice to have

• Prior experience with Canada and US HR processes
• Workday HCM experience
• Tableau for dashboards and reports
• Strong analytical skills for data insights

Culture & Benefits

• Remote-first work with global inclusion and connection
• Competitive pay, generous time off, parental and wellness leave
• Healthcare, retirement savings, and location-varying offerings
• Opportunities for volunteering, community impact, and career growth
• Occasional travel for team meetings and projects