Customer Experience Specialist (Sales)

TL;DR

Customer Experience Specialist (Sales): Managing customer relationships and leads throughout the sales and service lifecycle with an accent on lead conversion and CRM management. Focus on guiding customers to appropriate service solutions and ensuring timely follow-up through opportunity closure.

Location: Onsite in Marietta, GA

Company

hirify.global provides various technical service solutions to its clients.

What you will do

• Act as the primary point of contact for assigned customer relationships.
• Respond to customer web inquiries, phone calls, and emails in a timely manner.
• Manage leads and opportunities from intake through closure with detailed documentation.
• Uncover customer needs and guide them to appropriate ATS service solutions.
• Maintain accurate and complete CRM records to ensure high data hygiene.
• Follow up with customers to document outcomes and service satisfaction.

Requirements

• 2 to 4 years of inside sales or customer service experience.
• Strong phone presence and written communication skills.
• Demonstrated ability to manage multiple client relationships simultaneously.
• Experience maintaining leads and opportunities within a CRM system.
• High school diploma or equivalent.
• Must be based in or able to work onsite in Marietta, GA.

Nice to have

• Experience with Microsoft Dynamics CRM.

Culture & Benefits

• Professional office-based work environment.
• High-volume, deadline-driven operational pace.
• Regular interaction with customers and internal stakeholders.