Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Acting as a strategic advisor for Tier 2 accounts to drive product adoption and long-term retention with an accent on aligning security solutions with business goals. Focus on managing Quarterly Business Reviews (QBRs), mitigating churn risks, and maximizing customer ROI through feature adoption.

Location: Remote (United States)

Company

hirify.global is a global cybersecurity company providing an open and native platform that uses AI, automation, and analytics to protect over 50,000 business and government customers.

What you will do

• Build trusted partnerships with key stakeholders and executive sponsors to align security solutions with their business strategy.
• Serve as the voice of the customer by managing Quarterly Business Reviews (QBRs) and mapping product features to specific security challenges.
• Collaborate with Sales for account transitions and work with R&D and Engineering to resolve technical escalations or deployment blockers.
• Monitor account health, mitigate churn risks, and identify opportunities for account expansion.
• Develop and execute customer-specific success plans to oversee onboarding, adoption, and overall satisfaction.

Requirements

• 3+ years of customer engagement and account management experience in Cybersecurity, SaaS, or enterprise software.
• Must be based in the United States.
• Ability to travel more than 25% of the time.
• Solid understanding of cybersecurity fundamentals, including network security, endpoint protection, or cloud security.
• Demonstrated ability to use AI tools (e.g., ChatGPT, Claude) to enhance productivity and analyze data.

Nice to have

• Industry certifications such as CISSP, Security+, or CISM.
• Customer Success certifications.
• University degree or equivalent professional experience.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans and paid parental leave.
• Flexible work hours and paid time off.
• Support for community involvement and a commitment to a diverse, inclusive workplace.