Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (AI Search): Guide enterprise customers through onboarding, implementation, adoption, and expansion of hirify.global’s AI-powered search platform with an accent on technical integrations, usage monitoring, and strategic AI roadmaps. Focus on driving renewals/upsells, cross-functional collaboration, and shaping product roadmap from customer feedback.

Location: Remote from the United States

Compensation: $195k - $230k OTE

Company

We’re building the search engine for AI agents, powering RAG and real-time reasoning by connecting LLMs to high-quality web content.

What you will do

• Serve as trusted advisor, guiding customers from onboarding and implementation to long-term adoption and expansion
• Lead onboarding with integration setup, scalable materials like tutorials and best-practice guides
• Monitor health metrics, usage, and adoption to spot churn risks and growth opportunities
• Collaborate with Sales, Engineering, and Product for seamless customer journeys
• Act as customer advocate, providing feedback to influence product roadmap and innovations
• Engage executives on AI/agentic strategies and scalable adoption plans

Requirements

• 5+ years in technical customer-facing roles (Customer Success, Implementation Consultant, etc.) in B2B SaaS
• Experience with technical users of developer tools or AI/LLM platforms; navigate complex tech discussions
• Outstanding communication for technical and executive audiences
• Commercial skills: renewals, forecasting, upsell/cross-sell, CRM (HubSpot, Salesforce)
• Self-driven in fast-paced, ambiguous environments with high autonomy
• Deep empathy for customer success and value extraction

Nice to have

• Familiarity with AI/LLM orchestration (e.g., LangChain)

Culture & Benefits

• Health insurance: 100% company-paid medical, dental, vision for employees and families
• 401(k): Up to 4% company match with immediate vesting
• Parental leave: 20 weeks primary, 12 weeks secondary caregivers
• Remote work reimbursement up to $85/month for mobile/internet
• Company-paid disability and life insurance
• Flexible working, professional growth, dynamic collaborative environment