Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing the full customer lifecycle for enterprise clients in the Spain and Iberia region with an accent on onboarding, enablement, and account growth. Focus on aligning strategic objectives with cyber resilience outcomes, driving renewals, and identifying upsell opportunities.

Location: Remote, must be based in the UK or Belgium

Company

hirify.global is a leading global cyber resilience solution provider that helps organizations prove and improve their security posture through real-world simulations.

What you will do

• Partner with customers to ensure effective onboarding and set them up for success.
• Create and execute communication plans to engage customers throughout their journey.
• Align customer strategy with measurable outcomes using the hirify.global One platform.
• Collaborate with product and customer support teams to communicate and integrate new features.
• Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration.
• Monitor CSAT and resolve customer concerns with internal team assistance.

Requirements

• Proven experience in Customer Success or Account Management within a SaaS environment.
• Must be based in either the UK or Belgium.
• Fluent Spanish (implied by region) and fluent French (as stated in text); German is highly desirable.
• Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
• Strong project management skills with a track record of managing multiple projects to completion.
• Exceptional planning, presentation, and written communication skills.

Culture & Benefits

• Flexible and remote working options, including 25 days annual leave, 2 volunteering days, and a birthday day off.
• Career and learning development supported by a dedicated 'Learn Anything' fund.
• Financial incentives including share options and sales incentives.
• Comprehensive family and health support, including enhanced parental leave and critical illness cover.
• Inclusive environment with monthly socials, sports clubs, and bi-annual EMEA HQ meetups.