Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (AI Marketing SaaS): Lead strategic initiatives to preemptively mitigate churn and drive revenue growth for top-tier customers with an accent on product adoption, lifecycle optimization, and strategic partnerships. Focus on orchestrating internal/external endeavors, mentoring juniors, and influencing C-level executives to shape customer outcomes.

Location: United States (Remote) – Ability to work 100% remotely from the United States

Salary: $110,000 - $150,000 USD base plus commission

Company

hirify.global is the leader in AI-powered marketing solutions for multi-location businesses, trusted by top brands to automate and optimize local marketing.

What you will do

• Lead strategic initiatives to identify and mitigate churn risks across complex customer portfolios.
• Drive revenue growth through product adoption, expansion, and loyalty programs.
• Orchestrate internal collaborations with sales, onboarding, support, product, finance, and operations.
• Build and cultivate strategic partnerships as a trusted advisor to clientele.
• Conduct lifecycle metrics analysis to optimize onboarding, enablement, adoption, and retention.
• Mentor junior team members and demonstrate organizational acumen in high-stakes priorities.

Requirements

• 8+ years of enterprise-level customer success experience with track record of shaping outcomes and mentoring juniors
• Extensive experience leading sales and advanced customer success outcomes
• Strong analytical, problem-solving, and communication skills
• Proven track record interacting with and influencing C-level executives
• Bachelor's degree or equivalent relevant experience
• Willing to adapt to job changes and accept assigned duties

Nice to have

• Experience in SaaS, local search, hirify.globalal media management, or enterprise software
• Fluency in French, Spanish, or German

Culture & Benefits

• Comprehensive health, dental, vision insurance, and wellness incentives
• 401(k) with employer match
• Flexible paid time off, quarterly wellness days, paid holidays
• Unique employee engagement programs
• Work from home in a collaborative, fast-paced, agile environment
• Empowering career growth opportunities