Account Manager, Commercial (SaaS)

TL;DR

Account Manager, Commercial (SaaS): Managing and growing relationships with existing enterprise customers to drive expansion and retention within a composable digital experience platform with an accent on upselling, cross-selling, and strategic account planning. Focus on aligning hirify.global solutions to complex business challenges and maximizing customer lifetime value.

Location: Remote (Must be based in the United States)

Salary: $125,000–$220,000 OTE

Company

hirify.global is a leading provider of a composable digital experience platform that integrates content, commerce, and data for global blue-chip brands.

What you will do

• Act as the primary contact for designated accounts, fostering strong relationships across all levels.
• Align hirify.global solutions with each customer's unique objectives, challenges, and requirements.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Collaborate cross-functionally with internal teams and partner networks for exceptional client support.
• Monitor customer health and track industry trends to inform product enhancements.

Requirements

• 5+ years of experience in software sales or a SaaS environment.
• Account management experience in an enterprise environment, preferably selling CMS, CX, Commerce, or DAM technologies.
• Strong business acumen and understanding of digital marketing concepts and the digital landscape.
• Strong communication skills with the ability to build rapport and credibility with executive clients.
• Must have valid US work authorization (E-verify will be used to establish eligibility).

Nice to have

• Experience presenting onsite to executive stakeholders.
• High emotional intelligence, empathy, and a self-starter mindset.
• Naturally curious and highly coachable personality.

Culture & Benefits

• Opportunity to join an industry leader tapping into a $30B market opportunity.
• Award-winning company culture recognized by Comparably.
• Commitment to creating a diverse and inclusive workplace.
• High growth potential for career advancement linked to company success.