Customer Analytics Manager, Activations & Adoption (IoT)

TL;DR

Customer Analytics Manager, Activations & Adoption (IoT): Shaping the strategy for device setup and subscription activation to influence C-suite and board-level decisions with an accent on hardware adoption, customer engagement, and RMR growth. Focus on building rigorous experimentation frameworks, designing multivariate tests, and embedding AI-assisted analytics workflows into team routines.

Location: Hybrid in Richmond, VA (2 core office days per week)

Salary: $127,700 - $170,200

Company

A high-tech home security company dedicated to keeping every home secure through innovation and a collaborative, no-ego culture.

What you will do

• Own analytics across device setup, hardware adoption, and subscription activation to drive C-suite and board-level business decisions.
• Develop and maintain the Activations & Adoption Analytics roadmap in partnership with Customer Lifetime Value leadership.
• Lead end-to-end measurement design, including A/B and multivariate experiment design and statistical methodology selection.
• Champion and integrate AI-assisted analytics workflows, including LLM-based tools, to increase analytical throughput and insight depth.
• Create high-impact reports and dashboards to identify trends and translate findings into actionable narratives.
• Coach and develop a team of analysts through structured feedback and meaningful stretch assignments.

Requirements

• Must be based in or able to work in a hybrid model in Richmond, VA.
• 5+ years of experience in Analytics.
• Demonstrated experience managing and developing analytical teams.
• Proven ability to design, execute, and interpret A/B and multivariate experiments with statistical rigor.
• Working experience with AI tools (e.g., Claude, Hex AI) and a strategic point of view on AI in analytics.
• BA/BS degree or comparable experience; MBA is a plus.

Nice to have

• Experience with data visualization tools such as Tableau.

Culture & Benefits

• Hybrid work model providing flexibility between home and office.
• Comprehensive total rewards package including medical, retirement, and lifestyle benefits.
• Free hirify.global system and professional monitoring for your home.
• Inclusive environment with Employee Resource Groups (ERGs) for networking and mentorship.
• Collaborative, "no ego" environment that encourages professional growth and agility.