Senior Enterprise Solutions Consultant (Crypto)

Success Enterprise Solutions Consultant

Company

Cryptio

Conditions

5 hours agoSenior United States Remote Full Time Customer Support Jobs by Cryptio

Skills

Token Operations Solutions Consulting Financial Operations Fund Flow Custody Customer Success Defi Stakeholder Management Accounting Api Integration Financial Reporting Settlement Crypto Ecosystems Digital Asset Workflows Token Operation Treasury Cryptocurrency System Architecture Stablecoin

About the Role

You will own post-onboarding success for strategic, high-ARR enterprise customers and act as their primary technical and operational partner after go-live. You will advise on complex fund flows, advanced integrations, and regulatory-driven changes, lead health checks and business reviews, map financial flows, guide advanced crypto use cases, partner with account managers on expansion, and escalate and resolve complex customer and technical challenges.

Requirements

• 3–5+ years of experience in Customer Success, Solutions Consulting, Technical Account Management, or similar roles
• Strong expertise in accounting, financial operations, and reporting
• Experience managing enterprise or high-ARR customers
• Understanding of crypto ecosystems and institutional digital asset workflows
• Comfortable working with APIs, integrations, and complex system architectures
• Communicate confidently with technical teams and senior stakeholders
• Take a consultative advisory approach and thrive in multi-stakeholder environments
• Big 4, ERP, fintech, or crypto-native background (nice to have)
• Experience influencing product roadmaps or shaping best practices at scale (nice to have)

Responsibilities

• Own post-onboarding success for strategic and high-ARR customers (£40k+ ARR)
• Serve as the primary technical and operational advisor post go-live
• Build deep relationships with finance, operations, and executive stakeholders
• Lead health checks, business reviews, and success planning sessions
• Map complex fund flows and ensure Cryptio remains the central source of financial truth
• Advise on advanced crypto use cases such as stablecoins, custody, DeFi, token operations, and treasury
• Partner with Account Managers to identify expansion, upsell, and new use cases
• Act as an escalation point for complex customer and technical challenges

Benefits

• Remote or Hybrid working
• 25 days paid holiday plus bank holidays
• One additional day of annual leave each year, up to 30 total days
• Birthday day off
• Mental health resources, wellbeing programs, and professional coaching
• Family-friendly policies
• Fitness and wellness budget
• MacBook Pro
• $200 home office setup budget
• Training and development budget
• Additional benefits depending on location

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