Customer Partner

TL;DR

Customer Partner: Manage and grow strategic accounts for mission-critical technology systems with an accent on relationship building, P&L ownership, and proactive revenue expansion. Focus on developing account strategies, identifying opportunities, and collaborating with sales teams to drive profitability and customer success.

Partially remote, Tokyo, Japan

Company

Provider of mission-critical technology systems and AI-powered insights for leading businesses.

What you will do

• Create, maintain, and develop deep customer relationships with top executives.
• Drive proactive account growth, minimize renewal erosion, and expand opportunities.
• Develop and execute account strategies for portfolio or strategic accounts.
• Identify and qualify new opportunities, deliver tailored solutions.
• Collaborate with sales teams from prospecting to deal closure.
• Build go-to-market pipelines with partners and own account P&L and compliance.

Requirements

• 5+ years experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in customer relationships
• Customer-focused with growth mindset

Nice to have

• Bachelor's or Master’s degree
• Sales experience in technical solutions

Culture & Benefits

• Hybrid-friendly culture supporting well-being and growth.
• Be Well programs for financial, mental, physical, and social health.
• Hands-on experience, learning opportunities, certifications in major platforms.
• Personalized development, continuous feedback, and career tools.
• Culture of empathy, inclusion, restless learning, and shared success.