Customer Success Partner Senior Advisor (SaaS)

TL;DR

Customer Success Partner Senior Advisor (SaaS): Managing retention and growth for high-value customer accounts in the APJ region with an accent on product adoption, onboarding, and strategic advisory. Focus on driving user expansion, translating customer feedback into product requirements, and managing the end-to-end customer lifecycle.

Location: Hybrid in Tokyo, Japan

Company

hirify.global empowers organizations with transparency around their IT landscape, enabling visualization of interconnections and management of continuous transformation.

What you will do

• Manage full responsibility for 35-40 customer accounts across Asia Pacific and Japan.
• Build and strengthen relationships with customers to act as their trusted advisor.
• Drive product adoption and increase the user base within existing customer accounts.
• Lead end-to-end process responsibility from onboarding to adoption, expansion, and renewal.
• Translate customer feedback into concrete product requirements.
• Collaborate with global sales, marketing, and product development teams.

Requirements

• 7+ years of experience in B2B SaaS or internationally operating IT consulting.
• Exceptional English language skills (written and spoken), including technical vocabulary.
• Demonstrated track record of successfully retaining and growing a customer base.
• Ability to structure and prioritize complex workflows independently.
• Must be based in Tokyo, Japan.

Nice to have

• Experience with IT Management, IT Service Management, or Enterprise Architecture domains.
• Proficiency in Japanese language.
• 1+ year of working knowledge with Customer Success tools (e.g., Gainsight).
• Experience in IT project management and delivery methods.

Culture & Benefits

• Culture of inclusion and flexibility with a focus on health and well-being.
• Environment that welcomes feedback and a "fail fast" approach to innovation.
• Commitment to personal development, constant learning, and skill growth.
• Flexible working models designed to help employees run at their best.