Solution Engineer (Amazon Connect)

TL;DR

Solution Engineer (Amazon Connect): Designing and demonstrating technical solutions using Amazon Connect and Salesforce to drive pre-sales growth with an accent on CRM integration and conversational AI. Focus on leading discovery sessions, creating technical proposals (SOW/RFP), and building high-impact demos to showcase product value.

Location: Remote (United States)

Salary: $87,400 – $266,300 USD

Company

AI innovation leader specializing in Amazon and Salesforce integrations, helping organizations revolutionize customer experiences through generative AI and Agentforce.

What you will do

• Lead discovery sessions, presentations, and workshops with prospective customers.
• Develop and deliver compelling technical demonstrations of Amazon Connect, Salesforce, and hirify.global products.
• Create and modify Statements of Work (SOW) and respond to RFPs in collaboration with delivery teams.
• Act as a technical liaison between sales and product teams to improve efficiency and drive product advancements.
• Gather requirements for large-scale Amazon Connect transformation projects.
• Collaborate with product management to incorporate field feedback into the AppExchange product portfolio.

Requirements

• Must be based in the United States.
• 2–3 years of experience selling CRM solutions, preferably Amazon Connect.
• 2–3 years of experience in customer-facing roles, with a preference for Pre-Sales or Solution Engineering.
• B.S. in Computer Science, Mathematics, Engineering, or equivalent technical experience.

Nice to have

• Experience in a consulting role (2–3 years).
• Expert knowledge of contact center telephony solutions.
• Strong understanding of Salesforce Service Cloud platform and architecture.
• Deep interest in generative AI and AI agents.

Culture & Benefits

• Flexible work culture emphasizing trust and output over strict 9-5 hours.
• Remote-first environment with options for regional hubs or HQ in Massachusetts.
• Opportunity for travel (up to 25%) to engage with clients.
• Collaborative atmosphere with direct access to the executive team via town halls.
• Regular team celebrations and a culture that balances hard work with fun.