Supplier Relationship Manager

TL;DR

Supplier Relationship Manager (SaaS): Own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation with an accent on account management, retention strategy, and consultative upsell. Focus on proactive data-driven outreach, accurate renewal forecasting, objection handling, and cross-sell opportunities.

Location: Hybrid role, working three days a week in Sydney office (Sydney, New South Wales, Australia)

Company

Industry-leading provider for supplier and contractor compliance management services with the largest supplier network, delivering real-time compliance data across health, safety, environment, sustainability, insurance, financial, and cyber risks.

What you will do

• Manage a defined portfolio of suppliers with full lifecycle accountability from onboarding through renewal and reactivation
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve supplier experience

Requirements

• 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience