Manager, Renewals (SaaS)

TL;DR

Manager, Renewals (SaaS): Leading the renewals team and ensuring subscription renewals align with company KPIs with an accent on revenue retention and customer success. Focus on negotiating high-value contracts, analyzing churn metrics, and collaborating with cross-functional teams to identify expansion opportunities.

Location: Melbourne or Sydney, Australia. Flexible workforce model allows for fully office-based, fully remote, or hybrid arrangements.

Company

hirify.global is a global leader in observability, providing an intelligent platform that empowers companies to optimize their digital applications in an AI-first world.

What you will do

• Manage and coach a team of renewals specialists to ensure high performance and employee engagement.
• Negotiate and finalize renewals by interacting with customer decision-makers and end users.
• Collaborate with sales and customer success teams to identify renewal and expansion opportunities.
• Develop and implement strategic customer retention and expansion initiatives with cross-functional teams.
• Analyze renewal data and customer feedback to optimize the renewal process and customer experience.
• Monitor and report on key metrics, including renewal rate, churn rate, and revenue retention.

Requirements

• 10+ years of experience in sales, contract renewals, or customer success.
• Demonstrated success in leading a renewals team with a track record of high revenue retention.
• Strong understanding of business success drivers across various industry sectors.
• Excellent communication and relationship-building skills for internal and external stakeholders.
• Proven ability to work collaboratively with cross-functional teams to achieve shared goals.

Culture & Benefits

• Flexible workforce model supporting fully remote, hybrid, or office-based work.
• Inclusive environment that celebrates diverse backgrounds and non-traditional career paths.
• Commitment to professional and business success for all employees.

Hiring process

• Identity and employment eligibility verification.
• Mandatory criminal background check due to the nature of customer data stewardship.
• Export compliance assessment may be required for certain global locations.