Account Manager (Hospitality SaaS)

TL;DR

Account Manager (Hospitality SaaS): Managing inbound sales for hospitality venues in the APAC market with an accent on account growth and solution-based selling. Focus on guiding customers through upgrade paths, demonstrating POS software, and maximizing monthly recurring revenue.

Location: Hybrid in Melbourne, Australia (Southbank, VIC)

Company

A global cloud commerce platform that helps retail, hospitality, and golf businesses simplify and scale their operations through unified online and physical commerce solutions.

What you will do

• Manage inbound sales and act as a trusted advisor for hospitality merchants in the APAC market.
• Identify upselling opportunities to maximize account growth and monthly recurring revenue (MRR).
• Guide qualifying customers through their upgrade path from basic to advanced software platforms.
• Conduct software demonstrations of core POS products and specialized modules.
• Build retailer advocacy and contribute to organizational objectives across the company.

Requirements

• Experience in account management, sales development (SDR), or similar roles with a defined sales quota.
• Proven understanding of consultative, solution-based sales within a SaaS environment.
• Ability to use Salesforce.com and related technologies for pipeline management.
• Strong organizational and time management skills with an entrepreneurial mindset.
• Must be located in or able to work from the Melbourne office (Southbank, VIC).

Culture & Benefits

• Flexible working policy and unlimited paid time off.
• Ownership opportunities through the hirify.global share scheme.
• Health and wellness benefit of $500 per year and mental health support services.
• Professional development via a LinkedIn Learning license.
• Office perks including weekly catered lunches, a fully stocked snack bar, and a dog-friendly environment.
• Paid leave and assistance for new parents.