Senior Delivery Success Manager

TL;DR

Senior Delivery Success Manager (IAM): Leading and developing hirify.global partners to deliver high-quality identity and access management implementations with an accent on capability building, go-live validation, and maturity model progression. Focus on identifying specialization gaps, recommending enablement paths, and ensuring deployments meet hirify.global standards across complex customer architectures.

Location: Toronto, Ontario, Canada (Hybrid)

Salary: $103,000 — $140,000 CAD

Company

hirify.global secures identities for AI and human users through a trusted IAM platform, enabling organizations to maximize adoption and scalability.

What you will do

• Develop delivery capabilities across assigned partner portfolio and guide them through the Service Delivery Partner maturity model.
• Review and validate partner go-live submissions, classify deployments by complexity, and ensure they meet hirify.global standards.
• Serve as delivery advisor for sales teams, recommending partners based on capability and specialization.
• Track ecosystem trends, identify gaps in expertise or coverage, and provide enablement recommendations.
• Collaborate with Professional Services, Alliances, Sales, and Enablement to scale partner-led delivery and maintain quality.

Requirements

• 7+ years in enterprise software delivery, professional services, or partner success roles
• Experience with system integrators, service delivery partners, and enterprise software implementations
• Strong understanding of identity and access management, SaaS deployment models, and partner ecosystems
• Ability to guide partners through complex implementations and evaluate capabilities
• Excellent communication, stakeholder management, and cross-functional collaboration skills

Nice to have

• Familiarity with programming languages like .NET, JavaScript, Python, Java
• Knowledge of open-source tools, load balancers, reverse proxies, Web Access Management (F5, Oracle, NGINX)
• Experience with AI GPTs

Culture & Benefits

• Equity, bonus, health/dental/vision insurance, RRSP match, healthcare spending, telemedicine
• Paid leave including PTO and parental leave
• Immersive in-person onboarding, global community across 20+ offices, focus on well-being and social impact
• Talent development, fostering connection and community