Engagement Manager, Professional Services (Healthcare SaaS)

TL;DR

Engagement Manager (Professional Services): Own end-to-end delivery lifecycle for customer special projects on healthcare data and AI platform with an accent on coordinating internal teams, managing director/VP-level stakeholders, and ensuring on-time, on-scope execution. Focus on scoping technical implementations, proactive risk management, and feeding insights to improve methodologies and product.

Location: Hybrid in New York, NY. Based in or able to reliably commute to New York, NY for key team rhythms. Willingness to travel to customer sites and company offsites (~20–25%).

Salary: $140,000–$165,000 per year, plus variable compensation tied to implementation performance and stock options.

Company

hirify.global provides a healthcare data and AI platform to inform doctor interactions, promote health equity, and accelerate drug development.

What you will do

• Own full delivery lifecycle for portfolio of customer services projects including scoping, planning, execution, and cross-team collaboration
• Serve as primary customer-facing contact, managing director and VP-level stakeholders
• Coordinate with Forward Deployed Engineers, Solutions Insights, product, and engineering teams to keep engagements on track
• Anticipate risks, create tracking/reporting on milestones and time-to-value, and escalate proactively
• Partner with Sales for SOW handoffs and define resource needs for staffing engagements
• Build customer relationships for expansions and act as voice of customer to product organization

Requirements

• 6–9 years in professional services, implementation, consulting, or technical project management at B2B SaaS/DaaS company
• Track record managing complex, technical, multi-stakeholder software implementations end-to-end
• Experience with healthcare, pharma, or life sciences clients
• Comfortable in technical environments and conversations with engineers/data teams
• Based in or able to reliably commute to New York, NY
• Willingness to travel ~20–25%

Nice to have

• Familiarity with forward-deployed or embedded engineering models

Culture & Benefits

• Full suite of health insurance options and generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options, health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & opportunity to work from anywhere