Technical Delivery Manager

TL;DR

Technical Delivery Manager (AI/SaaS): Driving technical success post-sale for enterprise customers from onboarding and integrations to scaling AI-driven workflows across complex organizations with an accent on solution design, troubleshooting, and best practices deployment. Focus on leading technical discovery, supporting API integrations and workflows, resolving complex issues, and collaborating with Product and Engineering to inform roadmap.

San Francisco, CA (Hybrid)

Salary Range: $120,000 to $150,000 USD per year.

Company

hirify.global is the world’s leading AI tool for meeting transcription, summarization, and collaboration, turning conversations into actionable data.

What you will do

• Act as technical lead for enterprise customers post-sale, owning implementation and expansion readiness
• Partner with Customer Success and Sales to support onboarding, adoption, and expansion
• Lead technical discovery and solution design aligned to customer workflows
• Guide integrations with APIs, calendars, workflows, and internal tools
• Troubleshoot complex technical issues and drive best practices for scaled deployment
• Collaborate with Product and Engineering to translate customer feedback into roadmap insights
• Build reusable assets, documentation, and frameworks for post-sales success

Requirements

• 3+ years in Solutions Engineering, Technical Account Management, Professional Services or similar post-sales role
• Experience supporting enterprise customers with complex technical environments
• Strong understanding of APIs, integrations, and SaaS architecture
• Proven cross-functional collaboration with Sales, CS, Engineering, and Product
• Comfort engaging technical stakeholders and executives
• Strong problem-solving with customer-first mindset

Nice to have

• Experience in AI, data, or workflow automation platforms

Culture & Benefits

• Comprehensive total rewards package including base salary and other components
• Equal opportunity employer committed to diversity and inclusion
• Reasonable accommodations for candidates with disabilities