Membership Acquisitions Specialist (HealthTech)

TL;DR

Membership Acquisitions Specialist (HealthTech): Managing inbound prospective member conversations and converting leads into memberships with an accent on personalized communication and funnel optimization. Focus on delivering high-quality responses across multiple channels and improving AI-driven acquisition experiences.

Location: Must be based in the US or Canada

Company

hirify.global is an AI-powered health operating system designed to enable proactive, data-driven biological insights to help people live healthier lives.

What you will do

• Own the full inbound conversion process from initial inquiry to membership via chat, email, SMS, and phone.
• Execute multi-touch outreach strategies to re-engage prospective members and reduce funnel drop-off.
• Test and optimize messaging, macros, and outreach sequences to increase team-wide conversion rates.
• Identify friction points in the automated experience to improve chatbot and self-service performance.
• Manage high-volume conversations in a fast-paced environment while adhering to a shift schedule (7am–10pm ET).

Requirements

• 1–3 years of experience in customer-facing roles such as sales, support, or customer success.
• Must be based in the US or Canada.
• Strong written communication skills with the ability to persuasively communicate value.
• Ability to handle multiple simultaneous conversations efficiently in a fast-paced setting.
• Availability to work a shift schedule (7am–10pm ET, Mon-Fri) with occasional flexibility.
• Familiarity with Intercom or similar customer communication platforms.

Nice to have

• Experience in high-volume inbound sales or conversion-focused roles.
• Background in lead nurturing or funnel optimization.
• Experience working with AI tools or chatbots in customer interactions.
• Startup or high-growth company experience.
• Genuine interest in proactive health and diagnostic testing.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Flexible working hours within the required operating window.
• Dynamic, innovative work environment with a strong bias toward action.
• Opportunity to work at a venture-backed company (a16z) redefining healthcare.