Customer Success Manager (Healthtech)

TL;DR

Customer Success Manager (Healthtech): Managing post-contract phases for enterprise deals within NHS Trusts with an accent on driving the adoption of AI-powered clinical tools and strategic account growth. Focus on building account management foundations, reducing churn, and aligning platform value with C-Suite strategic goals.

Location: Hybrid (London, Shoreditch) - must be in office 3 days a week

Salary: £50,000 – £70,000 + £31,500 Equity

Company

hirify.global is a healthtech company building a system-wide communication platform to connect patients and healthcare providers across the NHS.

What you will do

• Own the post-contract phase for enterprise deals in Secondary Care to ensure deep integration into clinical workflows.
• Lead the implementation and adoption of hirify.global Scribe (AI note-taker) within clinical teams.
• Manage strategic relationships with C-Suite stakeholders including CCIOs, CDIOs, and CNIOs.
• Proactively identify churn risks and execute bespoke work programmes to drive recurring usage and renewals.
• Collaborate with internal Product and Transformation teams to translate customer needs into product improvements.
• Identify and lead commercial expansion opportunities within existing accounts.

Requirements

• Proven track record in Account Management or Customer Success with deep understanding of churn, retention, and renewal cycles.
• Experience managing enterprise-level stakeholders in fast-moving environments.
• Strong communication skills and empathy to translate complex technical ideas into actionable plans.
• Proactive, driver-mindset with the ability to take initiative to ensure customer success.
• Curiosity and capacity to lead others in adopting AI technologies in healthcare.

Culture & Benefits

• Office-first culture in Shoreditch with core hours from 10am to 4pm.
• 28 days of holiday plus bank holidays.
• Ability to work from anywhere for up to 4 weeks per year.
• Flexible benefits including adjustable healthcare cover, pension, and life insurance.
• Enhanced parental leave, fertility support, and parental loss support.
• On-site chef providing free healthy breakfasts, snacks, and lunches.