Associate Director, Customer Platforms COE (CRM)

TL;DR

Associate Director, Customer Platforms COE (CRM): Leading the Customer Platforms Center of Excellence for M&A, integration, and onboarding activities with an accent on commercial platform transition strategy and GTM operational performance. Focus on designing onboarding frameworks, driving platform adoption across acquired teams, and aligning the long-term customer platforms roadmap with firm growth priorities.

Location: Hybrid (Chicago, IL, US). Requires in-person attendance at least three days per week

Salary: $152,000–$228,000

Company

hirify.global is a multinational professional services firm delivering audit, tax, and advisory services through a global network.

What you will do

• Lead the Customer Platforms COE strategy, operating model, and execution for M&A and onboarding initiatives.
• Serve as the primary commercial platform lead for acquisitions and firm expansions impacting go-to-market teams.
• Establish governance, intake, and prioritization processes for integration-related work.
• Develop and execute onboarding strategies to transition new teams onto global customer platforms without disrupting client activity.
• Partner with platform operations, data governance, and IT to ensure readiness and execution alignment.
• Collaborate on the long-term customer platforms roadmap in alignment with firm growth priorities.

Requirements

• 8+ years of experience in revenue operations, GTM enablement, or sales operations.
• Proven track record of driving platform adoption in professional services or client-facing organizations.
• Experience leading commercial integration or systems transition work, specifically in M&A or firm expansion contexts.
• Ability to lead and develop teams within a matrixed, professional services environment.
• Experience as a business-side owner of CRM platforms (e.g., Dynamics 365).
• Must be based in Chicago, IL, and available for a hybrid schedule (at least 3 days in office/client site).

Nice to have

• Background in Professional Services, Big 4, or financial advisory.

Culture & Benefits

• Hybrid work model supporting work-life integration and flexible schedules.
• Comprehensive personalized benefits package including medical, dental, and vision insurance.
• Eligibility for discretionary annual bonuses based on individual and firm performance.
• Access to 401(k) savings and employee retirement plans.
• Commitment to diversity, equity, and inclusion in the workplace.