Community Care Advocate

TL;DR

Community Care Advocate: Connecting retail employees to community and company resources addressing social determinants of health, basic needs, financial, legal, and mental health support with an accent on referrals, consultations, and follow-ups. Focus on linking to local/national resources, navigating benefits, and tracking outcomes for high-impact assistance.

Location: Onsite Monday-Friday 8:30-5pm in Queens, NY zip codes 11239, 11354, and 11432.

Salary: $30-$34/hour

Company

Leading mental health platform partnering with 450+ companies including Fortune 500 like Microsoft and Target, serving 10M people with $3.3B valuation.

What you will do

• Identify needs and refer employees to work-life, financial, legal, and basic needs resources (housing, food, transportation).
• Provide one-on-one consultations, link to local/national resources, and support applications/follow-ups.
• Collaborate with customer care teams for emergency funding and referrals.
• Consult on mental health resources, workplace benefits, and treatment options like hirify.global or insurance.
• Document metrics on involvement reasons, demographics, referrals, and outcomes.
• Build relationships with customer contacts, promote services, and submit routine reports.

Requirements

• Bachelor’s degree in a related field
• Proficiency in Spanish
• Experience working with diverse populations in social work.
• Knowledge of connecting individuals to local and external resources.
• Ability to balance multiple stakeholders, flexibility, and creativity.
• Excellent listening, communication, and diversity/inclusion skills.
• Motivated for high-touch service; tech-savvy with various platforms.

Nice to have

• Experience managing workforce environments.
• Quick resource connections in crises.
• Assisting with burnout, work-life balance, trauma.
• Work with low-income populations facing food/housing insecurity.

Culture & Benefits

• Equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.
• Encourages applications from underrepresented groups.
• Hypergrowth environment focused on impactful mental health work.