Senior Customer Success Manager (Enterprise)

TL;DR

Senior Customer Success Manager (Enterprise): Managing and expanding long-term enterprise customer relationships to drive positive business outcomes with an accent on user engagement and platform adoption. Focus on identifying growth opportunities, mitigating churn risks, and translating complex data into actionable business insights.

Location: Burlington, MA (Hybrid). Must be based in the US; the company is unable to sponsor employment visas

Salary: $101,000 – $115,000 base, with a maximum target OTE of up to $165,000

Company

A leading digital intelligence platform that provides businesses with deep insights into online behavior and digital strategies.

What you will do

• Lead and expand long-term enterprise customer relationships, focusing on achieving client KPIs.
• Act as a trusted advisor by providing actionable insights to help clients reach business goals.
• Identify and mitigate churn risks through proactive retention measures.
• Drive platform adoption and user engagement by demonstrating tangible business value.
• Develop and maintain deep subject matter expertise across the entire product portfolio.

Requirements

• 5-6 years of professional experience as a Customer Success Manager.
• Valid US work authorization (no visa sponsorship available).
• Solid understanding of the digital marketing space and current industry trends.
• Proven track record in client-facing roles with strong relationship-building skills.
• Analytical mindset with the ability to turn complex data into storytelling and high-quality presentations.
• Strong problem-solving and critical-thinking abilities.

Culture & Benefits

• Work with a powerful, industry-leading product that delivers genuine value.
• Open and empowering culture that encourages new ideas and initiative.
• Competitive compensation packages and health and wellness benefits.
• Strong community focus with regular team outings and happy hours.
• Robust career development tools, including personalized coaching and Career Week.