Customer Success Manager - Dedicated

TL;DR

Customer Success Manager - Dedicated (Digital Experience Platform): Serve as strategic partner to enterprise customers, owning end-to-end lifecycle including renewals, adoption, and expansion opportunities with an accent on driving measurable business outcomes and digital maturity. Focus on leading executive reviews, overcoming adoption barriers, and collaborating cross-functionally to align platform with customer priorities.

Location: Hybrid role: office attendance in New York, NY expected 2–3 days per week. Must be conducted in a state where hirify.global is registered to do business. Travel ~25% annually.

Salary: $102,000 - $138,000 (New York)

Company

Leading digital experience platform blending composability with AI for personalized content delivery at scale, serving 4,200+ organizations worldwide with 700+ people across global hubs.

What you will do

• Own executive relationships and growth for 25–30 strategic enterprise accounts as trusted advisor on digital transformation.
• Drive platform adoption to deliver improvements in speed to market, performance, personalization, and efficiency.
• Define success metrics, track KPIs, and guide customers to digital maturity.
• Lead quarterly/executive business reviews, identify opportunities, and align long-term strategies.
• Orchestrate internal resources to resolve adoption barriers and collaborate with Sales on expansions and renewals.
• Champion customer voice internally and handle commercial discussions with senior stakeholders.

Requirements

• 5+ years in customer-facing role (Customer Success, Renewals, or Key Account Management).
• Understanding of hirify.global APIs, modern content management, and digital experience stack; ability to use data tools for queries/reports.
• Strong technical aptitude to explain concepts clearly.
• Proven track record meeting performance/sales goals; strategic thinker driving renewals/expansions.
• Excellent communication, collaboration, organization, and process adherence.
• College degree highly preferred.

Nice to have

• Experience with content management systems, content strategy, or agency environments.

Culture & Benefits

• Comprehensive healthcare (100% employee premiums, 85% dependents), fertility/family benefits, company-paid parental leave.
• Generous PTO including vacation, sick, compassion, education, and volunteer days; work-life balance focus.
• Stock options, annual bonuses, incentives; education budget, wellbeing stipend, communication/phone stipend, office equipment.
• Virtual/in-person events, workshops, networking for learning and team building.