Senior Customer Success Manager (Crypto)

TL;DR

Senior Customer Success Manager (Crypto): Managing and expanding enterprise customer accounts within the crypto and payments industry with an accent on revenue growth, account retention, and upsell opportunities. Focus on identifying expansion opportunities, conducting QBRs, and managing complex B2B sales cycles for SaaS solutions.

Location: Hybrid in London, United Kingdom

Company

hirify.global provides blockchain analytics and AML/KYC solutions to help financial institutions and enterprises navigate the crypto economy safely.

What you will do

• Manage a portfolio of Enterprise customers throughout the full lifecycle from onboarding to renewal.
• Identify and close upsell and cross-sell opportunities to drive profitable revenue growth.
• Build strategic account plans and manage the commercial cycle independently or in collaboration with AEs.
• Conduct high-impact presentations, including QBRs, kickoff calls, and product demos.
• Analyze usage and engagement data to mitigate churn risk and identify expansion potential.
• Negotiate contract terms and renewals to ensure >100% net account retention.

Requirements

• Extensive experience in Customer Success and Enterprise Account Management.
• Proven track record of meeting and exceeding sales quotas (top 10% performer).
• Experience with SaaS solutions and complex B2B sales methodologies.
• Ability to analyze and work with data flow diagrams of payment schemes and architecture.
• Must be based in or able to work hybrid in London, UK.

Nice to have

• Deep understanding of AML/KYC and forensics in cryptocurrency or traditional finance.
• Experience selling SaaS solutions specifically to Financial Services.
• Strong interest in emerging technologies and the crypto economy.

Culture & Benefits

• Hybrid work model with a £500 remote setup budget.
• Flexibility to work from almost anywhere for up to 90 days per year.
• $1,000 annual Learning & Development budget for professional growth.
• 25 days annual leave plus bank holidays and an extra day for your birthday.
• Comprehensive health benefits including Private Health Insurance (Vitality), Life Assurance, and Spill Mental Health Support.
• Enhanced parental leave providing 16 weeks of fully-paid leave.