Customer Success Representative (German)

TL;DR

Customer Success Representative (Sales): Managing the renewal of customer maintenance contracts and identifying expansion opportunities with an accent on customer retention and revenue growth. Focus on executing renewal strategies, handling high-velocity selling, and collaborating with channel partners to maximize bookings.

Location: Hybrid in Bucharest, Romania

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience and security posture management for over 550,000 customers worldwide.

What you will do

• Overachieve quotas for territory renewal and expansion goals.
• Manage renewal funnels and execute timely actions to ensure contract continuation.
• Provide proposals and quotes to customers and channel partners.
• Cold call customers with lapsed support to reactivate maintenance agreements.
• Identify upselling opportunities for premium services and add-on products.
• Maintain accurate records in Salesforce.com and meet daily/weekly SLAs.

Requirements

• Bachelor’s Degree or a combination of education and experience.
• Advanced proficiency in English and German.
• Strong customer service and organizational skills.
• Ability to handle high-volume email and outbound phone calls in a fast-paced environment.
• Experience in data querying, analyzing, and reporting.
• Basic knowledge of the virtualization industry.

Nice to have

• Proficiency with Salesforce.com.

Culture & Benefits

• 21 annual vacation days plus tenure-based days and global hirify.globale Days for self-care.
• Comprehensive private health, dental, and vision insurance for employees and dependents.
• Monthly meal benefits via Edenred and a flexible cafeteria platform.
• Life insurance, critical illness, and disability coverage.
• Access to professional development via LinkedIn Learning, O’Reilly, and Bookster.