Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (EMEA): Act as trusted advisor and value champion for complex high-value accounts with focus on value realization, retention, navigating client politics, and leading renewals. Focus on strategic account management with C-level executives, identifying expansion opportunities, and shaping product investments through Voice of the Customer initiatives.

Remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

Company

Market leader protecting business-critical applications like SAP and Oracle EBS, serving over 20% of Fortune 100 with actionable intelligence, monitoring, and secure change capabilities.

What you will do

• Manage strategic relationships with C-level executives across complex enterprise accounts.
• Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Lead Voice of the Customer initiatives to influence product investments.
• Identify and assess expansion opportunities based on customer business objectives.

Requirements

• 7+ years experience in customer success at on-premise/SaaS company.
• Demonstrated ability to maintain high retention across complex portfolios.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Fluency in German required.

Nice to have

• Experience managing customer success and sales processes using CRM software.

Culture & Benefits

• Unique culture of high achievement, teamwork, supportive and humble top problem solvers.
• Competitive compensation and incentives for financial security.
• Role shaping the future of protecting critical business applications.